The FTW Dealer Marketplace is not a traditional retail store. It is a private, members-only channel to real dealer pricing and real dealer inventory.
Because these are true wholesale-level transactions, our buying terms are stricter than standard e-commerce, and every confirmed purchase sets real dealers and real watches into motion.
These policies protect the fairness and integrity of the marketplace and allow us to offer pricing that simply isn't possible anywhere else.
Payment Terms
All payments must be made by wire transfer or Zelle only. We do not accept credit cards, ACH transfers, PayPal, or any other payment method.
Payment must be received within three (3) business days of purchase confirmation.
Shipping & Insurance
Shipping and full insurance are free within the continental United States. International shipping is charged at a flat rate of $150 USD, fully insured.
For select watches located in our foreign offices, please allow up to 30 days for delivery. You will not be responsible for duties on these specific items.
International Duties & Taxes
For all international orders, the buyer is solely responsible for any customs duties, taxes, or import fees charged by their country.
Listings, Photos, and Descriptions
Each watch is described individually, and the description in the applicable listing controls. Photographs are provided for illustration only and may not capture exact color, finish, patina, or wear, particularly on pre-owned watches.
Box, papers, warranty cards, and other accessories are included only if expressly stated in the listing. Reference, model, and serial information is provided as a convenience and does not expand any warranty.
Inspection Period & Returns
We honor returns within 24 hours of delivery only if the watch is not as described. Returns for any other reason, including buyer's remorse, will not be accepted.
For returns originating outside the continental United States, all costs, duties, and logistics are the responsibility of the buyer.
Authenticity & Condition
Every watch is inspected by a master watchmaker for functionality and authenticity before shipment. However, all watches are sold as-is, with no warranties expressed or implied unless stated otherwise in the individual listing.
Commitment to Purchase
When you click “Confirm Purchase,” you are committing to buy the watch. This action initiates the dealer transaction, removes the watch from active inventory, and triggers all marketplace terms.
Members who confirm purchases and fail to submit payment may lose access to the marketplace or be permanently removed from the FTW Collective. This is a professional environment. Your word is binding, and your commitment must be honored.
All Sales Final
All sales become final after the 24-hour inspection period has expired.
Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms, a purchase, or membership in the marketplace shall be resolved exclusively through the process set forth in this section. The party asserting a dispute shall first provide written notice to us at team@ftwcollective.io describing the nature of the claim and the relief sought, and the parties shall attempt in good faith to resolve the matter within thirty (30) days of that notice. If the dispute is not resolved within that period, it shall be submitted to non-binding mediation before a single mediator in Miami-Dade County, Florida, administered by the American Arbitration Association, with the mediator's fees shared equally by the parties. Completion of mediation is a condition precedent to arbitration.
Any dispute not resolved through mediation shall be finally resolved by binding arbitration before a single arbitrator in Miami-Dade County, Florida, administered by the American Arbitration Association. The AAA's Consumer Arbitration Rules shall apply where the dispute qualifies as a consumer dispute under those rules, and otherwise the AAA's Commercial Arbitration Rules shall apply. The arbitration shall be governed by the Federal Arbitration Act, and judgment on the award may be entered in any court of competent jurisdiction. All disputes shall be arbitrated on an individual basis only, and each party waives any right to commence or participate in any class, collective, or representative action. In any arbitration, each party shall bear its own attorneys' fees and costs except as the arbitrator may award under applicable law, and the proceedings shall remain confidential. Notwithstanding the foregoing, any dispute concerning the authenticity or condition of a watch shall not be submitted to mediation or arbitration. Instead, following the notice period described above, such a dispute shall be resolved by an independent, qualified watch appraiser selected by mutual agreement of the parties or, failing agreement, appointed by the American Arbitration Association, whose written determination shall be final and binding on both parties. The appraiser's fees shall be shared equally unless the appraiser directs otherwise.
Either party may also seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information, and we may pursue collection of any unpaid purchase amount in any court of competent jurisdiction. In any such court action, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs, and each party waives any right to a trial by jury. Any claim or dispute arising out of or relating to a purchase or these Terms must be commenced within one (1) year after the claim arises, and any claim not brought within that period is permanently barred.
Limitation of Liability
To the fullest extent permitted by law, our total liability arising out of or relating to any watch, any purchase, or these Terms shall not exceed the amount the buyer paid for the watch at issue, and in no event shall we be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or lost resale value. The buyer's sole and exclusive remedy for any non-conforming watch is the return and refund remedy described in these Terms.
General
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. These Terms, together with any individual listing, constitute the entire agreement between you and us with respect to the marketplace and any purchase, and supersede all prior or contemporaneous understandings, communications, and agreements, whether oral or written. We may revise these Terms from time to time by posting an updated version, and your continued use of the marketplace after any revision constitutes acceptance of the revised Terms. Apart from such posted revisions, no modification of these Terms or of any purchase is effective unless made in a writing that references these Terms, and no oral statement, course of dealing, or trade usage modifies them. Our failure to enforce any provision of these Terms, or any delay in enforcing it, is not a waiver of that provision or any other, and no waiver is effective unless made in writing.
If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the greatest extent permitted by law and the remaining provisions shall remain in full force and effect. You may not assign or transfer your membership or any rights under these Terms without our prior written consent, and we may assign these Terms, in whole or in part, without restriction. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including carrier or customs delays, regulatory action, supply disruptions, or acts of God. You consent to receive communications from us electronically, and you agree that clicking “Confirm Purchase” and using the marketplace constitute your electronic signature and your acceptance of these Terms, with the same force and effect as a handwritten signature.
You agree to indemnify and hold us harmless from any claim, loss, liability, or expense, including reasonable attorneys' fees, arising out of your breach of these Terms, your misuse of the marketplace, or your handling or resale of any watch purchased through it. The Dispute Resolution, Limitation of Liability, indemnification, and confidentiality provisions, along with any payment obligations, survive termination of your membership and the completion or cancellation of any purchase. Any notice required or permitted under these Terms must be in writing and sent to us at team@ftwcollective.io and to you at the email or address associated with your membership account. Notice is deemed given when sent by email with no delivery failure, or three (3) business days after being sent by a recognized mail or courier service.